Tourism Fulfillment

Our tourism clients rely on our experience to save them time and money on their tourist literature and brochure fulfillment needs. Our tourism division is an industry leader in:

• Warehousing and Inventory Control
• Literature Fulfillment
• Freight Management
• Online Reporting
• Moulton Commerce
• Inbound/Outbound Call Center
• Direct Mailing
• Print Management
• Web Lookup of Project Status

Click on the links -or- scroll down to see how Moulton Logistics Management can fulfill your logistics needs.

Warehousing and Inventory Control - It's not unusual for Moulton to inventory as many as 20,000 SKUs at any given time. And because of our RF scanning and sophisticated locator systems, we know exactly where every item can be found at any time.

• We immediately assign a bar-coded part number, then identify the storage location within our 200,000 square foot facility.
  
• Through each step of the fulfillment process and for each part or finished assembly, Moulton is able to identify and locate every item that comes through our doors.
  
• Security is provided by uniformed guards, supported by 35 video cameras
  

The result? You can be sure there'll be no errors, missing parts or "loose ends"of any kind.

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Literature Fulfillment- As part of Moulton's trailblazing initiatives in information technology, we have recently introduced a new, proprietary, literature fulfillment system we call Moulton Commerce.

Truly a breakthrough in control and efficiency for literature fulfillment, it provides benefits to our clients that have not been previously available anywhere.

• Photographic display on the Web of all literature that can currently be ordered eliminates any possible confusion.
• Prevents ordering of outdated material.
• Immediate order confirmation with shipping details and tracking number.
• No data entry needed, which means no address typos.
  
• For field sales force and brokers, materials can be customized.
  
• Customized pieces can be printed on demand, addressed and mailed to whoever ordered the materials.
• Built-in hierarchy at each Web site can control who can order what
• Pay-by-credit-card feature can shift excess costs to orderer.
• Management reporting system results in better cost control

Let Moulton demo Moulton Commerce this week. See for yourself the "smart" capabilities that can help you increase productivity, starting now.

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Freight Management- We are skilled managers of what happens after your material leaves our loading dock, providing our customers with expeditions, yet money-saving ways of completing the final leg of distribution: shipping to the individual consumer, or in bulk to a distribution point.

• Our huge annual shipping volume puts us in a position to negotiate highly favorable shipping rates.
• We specialize in the "balancing act" of finding the lowest possible cost consistent with an acceptable delivery period and with a reasonable degree of dependability.

Allow Moulton to demonstrate the considerable additional savings we can provide after the truck has left the dock.

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Online Reporting- Moulton's online reporting system provides clients with complete, up-to-the-minute information regarding the status of all fulfillment activities, on a real time basis 24 hours a day, seven days a week.

• Inventory status by completed unit or components
• Merchandise shipped
• Merchandise not shipped
• Freight carrier used
• Call Center activity/ upsells, continuity programs, sales saved
• Funds received
• Reports issued by any timeframe

Customized reports to suit the specialized needs of your business? No problem!

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Moulton Commerce- Moulton is well-experienced with the Shopping Cart feature so essential to successful Web retailing.

• Shopping Cart design
• Set up link between the site and Moulton
• Orders come directly to Moulton, for speed and simplicity in order processing

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Inbound/Outbound Call Center-Moulton's expertise has actually led to the transformation of the traditional Call Center from a cost center into a vibrant profit center for many Moulton customers. The customer service representatives at Moulton are rigorously trained to understand every detail of your needs and strive to provide the highest possible levels of service.

• Save-the-Sale techniques
• Continuity programs a specialty
• Upsells and cross sells
• Outbound sales projects
• Scalable call answering and routing
• Caller Identification
• Automated call distribution environment
• Online reporting of Call Center activities

Ask our clients. Moulton is considered an authority in Call Center technology as it applies to fulfillment services.

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Direct Mailing- Moulton believes that the secret of a successful direct mail project is rigorous management, right from the start. At Moulton, each component for every direct mail project is assigned a bar-coded part number that works with Moulton's RF scanning system. As a result, we are able to efficiently track every element through every step of the production process.

Moulton's First Logic database management software cleans each list and and leads to higher deliverability rate, quicker delivery times and higher response rates.
Finally, Moulton's Web based reporting system provides you with key information about your project, online, at all times, including inventory and postage costs.
Moulton's mailing services include:

• Database management
• Laser-merging and personalization
• Tabbing
• Machine inserting, intelligent match-making
• Hand assembly/special projects
• Metering or affixing stamps
• Certified and registered mail
• International mail processing

Because of services like these, Moulton is one of a select few companies positioned to serve the direct mail needs of Fortune 1000 companies.

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Print Management- At Moulton, fulfillment projects for which we are responsible often include work that is performed by outside companies which we have selected and which we supervise. With Literature fulfillment, for example, we offer our clients a turnkey, beginning-to-end fulfillment experience. When that experience requires printing to be performed, our customer service team can serve as the client's surrogate and perform complete print management services.

• Select appropriate printer candidates for the job from among blue chip area printers
• Obtain competitive bids
• Work with the selected printer to specify details such as stock, quantity, proofing and due dates,etc.
• Monitor progress against timetable requirements

By having Moulton manage the printing, the client not only enjoys the time and labor-saving benefits of a complete, turnkey operation, but also benefits from the cost-saving advantages resulting from the elimination of long distance shipping costs. At each stage, of course, we work directly with you and your staff to assure complete satisfaction with both the process and the finished product.

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Web Lookup of Project Status- Moulton's online reporting system provides clients with complete, up-to-the-minute information regarding the status of all fulfillment activities, on a real time basis 24 hours a day, seven days a week.

• Inventory status by completed unit or components
• Merchandise shipped
• Merchandise not shipped
• Freight carrier used
• Call Center activity/ upsells, continuity programs, sales saved
• Funds received
• Reports issued by any timeframe

Customized reports to suit the specialized needs of your business? No problem!

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