Catalog Retailers

• Inbound Call Center (Orders)
• Warehousing and Inventory Control
• Order Fulfillment
• Fulfillment of Catalogs
• Freight Management
• Customer Service Call Center
• Continuity Programs
• Remittance Processing
• Online Reporting

Click on the links -or- scroll down to see how Moulton Logistics Management can fulfill your Catalog logistics needs.

Inbound Call Center-Moulton's expertise has actually led to the transformation of the traditional Call Center from a cost center into a vibrant profit center for many Moulton customers. The customer service representatives at Moulton are rigorously trained to understand every detail of your needs and strive to provide the highest possible levels of service.

• Save-the-Sale techniques
• Continuity programs a specialty
• Upsells and cross sells
• Outbound sales projects
• Scalable call answering and routing
• Caller Identification
• Automated call distribution environment
• Online reporting of Call Center activities

Ask our clients. Moulton is considered an authority in Call Center technology as it applies to fulfillment services.

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Warehousing and Inventory Control - It's not unusual for Moulton to inventory as many as 20,000 SKUs at any given time. And because of our RF scanning and sophisticated locator systems, we know exactly where every item can be found at any time.

• We immediately assign a bar-coded part number, then identify the storage location within our 750,000 square foot facility.
  
• Through each step of the fulfillment process and for each part or finished assembly, Moulton is able to identify and locate every item that comes through our doors.
  
• Security is provided by uniformed guards, supported by 35 video cameras
  

The result? You can be sure there'll be no errors, missing parts or "loose ends"of any kind.

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Order Fulfillment - Moulton Logistics Management provides a complete solution for outsourced order processing. We can receive orders from telemarketing, web, email, standard mail and call in sources. Electronic order files are received, converted and processed using secure, state-of-the-art technology.

• Bar-coded part number and storage location immediately assigned to each product or component as soon as it reaches our warehouse
• Data processing Department generates shipping labels
• Item removed from inventory system only when shipping is completed
• All orders triple checked by our quality assurance system

Our daily online inventory status reports make it easy for our clients to monitor the progress of their project every step of the way.

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Fulfillment of Catalogs- There's no need to delay putting your catalog in the hands of a potential customer until you print an entire new annual or seasonal run. Moulton can make sure the requests for your catalog are filled immediately. Our catalog fulfillment service will:

• Inventory a supply of your catalogs and keep them on hand for on demand mailing.
• Send them to new customers as ordered.
• Build a file to supplement your existing database

• Our huge annual shipping volume puts us in a position to negotiate highly favorable shipping rates.
• We specialize in the "balancing act" of finding the lowest possible cost consistent with an acceptable delivery period and with a reasonable degree of dependability.

Allow Moulton to demonstrate the considerable additional savings we can provide after the truck has left the dock.

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Customer Service Call Center- Moulton's expertise has actually led to the transformation of the traditional Call Center from a cost center into a vibrant profit center for many Moulton customers. The customer service representatives at Moulton are rigorously trained to understand every detail of your needs and strive to provide the highest possible levels of service.

• Save-the-Sale techniques
• Continuity programs a specialty
• Upsells and cross sells
• Outbound sales projects
• Scalable call answering and routing
• Caller Identification
• Automated call distribution environment
• Online reporting of Call Center activities

Ask our clients. Moulton is considered an authority in Call Center technology as it applies to fulfillment services.

More about Catalog Retail Call Center Operations | Back to top

Continuity Programs- Moulton knows that a strong continuity program can be a major factor in the financial success of a direct marketer, providing a steady, highly profitable income stream that, properly managed, can continue for months or even years.
Moulton offers direct marketers with a sophisticated, proprietary program that controls and co-ordinates all of the elements that must work together for a continuity program to be effective, including:

• Making customers aware of continuity opportunities they may not know exist
• Inventory control - being certain the appropriate merchandise is currently in stock
• Billing accuracy, including credit card processing and current status
• Shipping - assurance of accurate, up to date address information

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Remittance Processing- Remittance can take several forms, and Moulton is well-acquainted with them all. Thirty-five years of handling payments has provided us with valuable know-how in the nuances of remittance processing.

• Credit cards
• Mail remittance
• Depositing funds to proper accounts
• Providing clients with accurate, timely financial information via our sophisticated Web based reporting system

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Online Reporting- Moulton's online reporting system provides clients with complete, up-to-the-minute information regarding the status of all fulfillment activities, on a real time basis 24 hours a day, seven days a week.

• Inventory status by completed unit or components
• Merchandise shipped
• Merchandise not shipped
• Freight carrier used
• Call Center activity/ upsells, continuity programs, sales saved
• Funds received
• Reports issued by any timeframe

Customized reports to suit the specialized needs of your business? No problem!

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Moulton Logistics is your partner for distribution services for: Catalog Retailers Direct Response Television (DRTV) Entertainment Finance Healthcare Tourism Web Retailers Moulton operates from a 750,000 sq. ft. facility in Van Nuys, CA, close to the Los Angeles and Long Beach ports.