Call Center Operations

Moulton Logistics Management provides call center solutions that are specific to your needs. The customer service representatives at Moulton Logistics Management are rigorously trained to understand your product or service. Our state of the art technology includes:

• Customized order entry system with web access
• Scalable call answering and routing
• Caller identification with pop-up order screen
• Automated call distribution environment
• Call center reporting

are all a part of the wide range of services offered at Moulton Logistics Management's Call Center Operations department.

Our inbound and outbound customer care operations are designed to interact with your business. We offer:

• Skills-based routing
• Selectively trained call center staff
• Multi-lingual customer service
• Upselling
• Save-the-sale
• Save-the-continuity
• Automated outbound calling

All calls are recorded. Outbound calling is a predictive dialer. Blended calls (predictive dialer makes outbound calls during inbound lulls) maximize productivity. Computer scripting facilitates up to the minute changes in strategies.

Moulton offers additional services including:

• Inbound call processing
• Outbound sales projects
• Automated Email customer service
• Product / technical information
• Promotion inquiry
• Order and shipping status inquiries
• Clerical services

We also offer a spectrum of data entry solutions such as:

• Mail sorting
• Mail order processing
• Payment processing (credit cards/e-checks)
• Charge back processing / investigation
• Returns and exchanges processing
• White mail processing
• Credits and refunds processing
• Bank